At RE|ZA, we take immense pride in the craftsmanship and quality of every piece that leaves our atelier. From our exquisite couture collection to our timeless bridalwear and occasion wear, each garment is meticulously handcrafted with the finest fabrics and intricate embellishments.
Your satisfaction is our highest priority. We want you to love your RE|ZA creation as much as we loved creating it for you.
📦 Exchange Window: Exchange requests are accepted within 7 days from the date of delivery.
✨ Condition: Items must be unused, unwashed, unstained, with all original tags, packaging, and accessories intact.
To be eligible for an exchange, your item must meet the following criteria:
For hygiene, safety, and craftsmanship integrity, the following items are non-exchangeable:
To initiate an exchange, please follow these steps:
⚠️ Important Note: We strongly recommend recording a video while opening your package. This will help us process any damage-related exchange requests faster. Please ensure the video clearly shows the sealed package, the opening process, and a close-up of any damaged areas.
At RE|ZA, every garment undergoes rigorous quality checks before dispatch. However, if you receive a product that is damaged or defective:
If your RE|ZA creation doesn't fit perfectly, we offer size exchanges subject to stock availability. Please contact us for size exchange requests, and we will guide you through the process.
For eligible exchanges:
You may also return eligible items directly to our atelier:
We currently offer exchanges only for eligible items. Refunds are processed only in exceptional cases as determined by our customer support team. For any refund-related queries, please contact us directly.
For any exchange-related queries, assistance, or to initiate an exchange request, please reach out to us:
Our dedicated customer support team responds to all inquiries within 24 hours on business days.
Last Updated: June 2026
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